I just purchased a Traeger Timberline 850. I spent a lot of money to buy Traeger’s top line grill because I am serious about my smoking. I fired it up today for my first smoke. I set it for 235 and it just wouldn’t come to temperature. It kept hovering between 195 and 200. So, I called their support line. A nice young lady, Carolina, took my call and reviewed my problem as they were able to check the WiFi record of my smoke. She kept asking me if I was using Traeger pellets (I was).
Finally, she advised that the problem was the induction fan that I will get in about a week. So here is how it works. I purchased a very expensive top of the line grill. It is defective. I get to wait a week, at least, to have the honour of doing my own repair to their defective machine. Sigh, I guess that is the way of things these days.
I asked if I would get an extension of my warranty to cover the period from when I purchased my grill until I could actually use it. I was advised no because there is a 3 year warranty. I pointed out that everyone else actually had a grill to use for their 3 years. I haven’t even been able to use mine yet my warranty continues to tick away. Sadly, this logic was to no avail.
I had hoped that buying the top of the line from Traeger would be a good experience. So far, not so much.
I will post my assembly video and a review of how it works once I actually get to try it.
The Old Fat Guy